Privacy Policy

1. Who is responsible for your information?

MS Alam Enterprise is responsible for the personal information it collects through its website, phone calls, WhatsApp, email, social platforms and in-person inquiries.

Our customer-visit office is located at the Hassan Zawar Developers office in DHA Phase 8, Lahore. Hassan Zawar Developers and MS Alam Enterprise remain separate businesses.

2. Information we may collect

Depending on how you contact or work with us, we may collect the following categories of information.

3. Inquiry information

• full name;
• telephone or WhatsApp number;
• email address;
• preferred contact method;
• property or project of interest;
• preferred plot type or size;
• message or inquiry details;
• site-visit preferences.

4. Communication information

We may retain communications made through:

• website forms;
• telephone;
• email;
• WhatsApp;
• social-media messages;
• in-person meetings.

5. Transaction information

If you decide to proceed with a property transaction, we may need information such as:

• CNIC details or copies;
• nominee information;
• photographs;
• residential or correspondence address;
• booking and allotment details;
• plot preferences;
• payment confirmations or receipt references;
• documents required by the relevant developer or society.

6. Technical information

When you use the website, technical information may be recorded automatically, including:

• IP address;
• browser and device type;
• pages visited;
• approximate visit time;
• referring page;
• security and diagnostic information.

7. How we collect information

We may receive information:

• directly from you;
• through a website inquiry form;
• during phone, WhatsApp or email communication;
• during a meeting or site visit;
• from a person authorised by you;
• from the relevant developer, seller or project representative during a transaction;
• through technical website logs.

8. Why we use your information

We use information to:

• respond to inquiries;
• share requested project information;
• provide current availability or payment-plan information;
• arrange office meetings and site visits;
• understand your property requirements;
• help coordinate bookings and documents;
• maintain records of communications;
• measure which pages and advertisements lead to enquiries;
• prevent fraud and unauthorised payments;
• improve website usability and security;
• comply with legal obligations;
• handle complaints or disputes.

9. Phone and WhatsApp communication

If you provide a phone or WhatsApp number, we may contact you about the inquiry you submitted.

We may send:

• responses to your questions;
• requested project details;
• meeting or site-visit confirmations;
• relevant updates concerning your inquiry.

10. When we share information

We do not sell personal information.

We may share necessary information with:

• the relevant seller, developer or society management;
• Hassan Zawar Developers when needed for a meeting or transaction;
• service providers that host or maintain our website and communications;
• Google and Meta, limited to the website measurement described under "Cookies and website measurement";
• professional advisers;
• government authorities or regulators where legally required;
• law-enforcement authorities where disclosure is legally required;
• another business involved in a reorganisation, subject to appropriate safeguards.

11. Identity documents

CNIC copies, nominee details and photographs are sensitive. We will use them only when necessary for a legitimate booking, allotment or compliance purpose.

You should:

• provide documents only through an approved channel;
• confirm who is receiving them;
• avoid sending unnecessary information;
• keep a record of what you provided;
• never post identity documents publicly.

12. Payments

We may retain receipt references or payment confirmations needed to coordinate or document a transaction.

We do not intend to collect card passwords, banking passwords, PINs or one-time verification codes. You should never send these details to us.

Property payments must be made only through an officially confirmed and authorised payment method.

13. Cookies and website measurement

The website may use essential technologies needed for security, navigation and form operation.

We use Vercel Web Analytics, provided by our website host, to count page visits and clicks on our WhatsApp, phone and email links. It does not use cookies.

We also use Google Analytics (Google LLC) and the Meta Pixel (Meta Platforms, Inc.) to understand which pages and advertisements lead people to contact us. These services set cookies or similar identifiers in your browser. They receive information such as the pages you visit, your browser and device type, an approximate location based on your IP address, and whether you opened WhatsApp, a phone call or email from the website, or submitted the inquiry form.

We do not send your name, phone number, email address, or the content of any message or inquiry, to Google or Meta.

Google and Meta handle this information under their own privacy policies, and may use it to measure and improve advertising.

You can block or delete cookies in your browser settings, and Google provides a browser add-on to opt out of Google Analytics. Blocking these cookies does not stop you from using the website.

14. Third-party services

Our website may link to or work with services such as:

• Google Maps;
• Google Analytics;
• the Meta Pixel;
• Vercel Web Analytics;
• WhatsApp;
• email providers;
• hosting providers;
• social-media platforms.

15. How long we keep information

We retain personal information only for as long as reasonably necessary to:

• respond to an inquiry;
• support an active transaction;
• keep appropriate business records;
• meet legal, accounting or dispute-resolution requirements;
• protect against fraud.

16. How we protect information

We use reasonable organisational and technical measures to protect information against unauthorised access, loss, alteration or disclosure.

However, no website, messaging platform or internet transmission can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through ordinary email or public forms.

17. Your choices

Subject to applicable law and legitimate record-keeping requirements, you may ask us to:

• explain what information we hold about you;
• correct inaccurate information;
• update your contact details;
• stop optional marketing communication;
• delete information that is no longer needed;
• withdraw consent where processing depends on consent.

18. Children's information

Our services are intended for adults considering property-related inquiries or transactions.

We do not knowingly collect personal information from children through the website. A parent or guardian should contact us if a child has submitted information.

19. International service providers

Some website, email, cloud, messaging, analytics or advertising providers may process information outside Pakistan. Where these services are used, information may be handled under the provider's security measures, contractual terms and applicable law.

20. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version and effective date will be displayed on this page.

21. Contact us

For a privacy question, correction request or deletion request, contact:

MS Alam Enterprise

Visiting office: Hassan Zawar Developers, 250C Broadway Main Blvd, D.H.A. Commercial Broadway, DHA Phase 8, Lahore, Pakistan.

Phone/WhatsApp: +92 320 0270018

Email: enterprisemsalam@gmail.com

Please write "Privacy Request" in the email subject or at the beginning of your message so we can identify it promptly.